It has come to our attention that some WMU members have received calls from a “private” phone number threatening to disconnect their electric service if they do not pay the bill within 45 minutes.
Please know that WMU does not make threatening calls. Our disconnect notifications are made through billing statements, written notifications and an automated phone call. If you ever have a question about your service (including billing and disconnection), please do not hesitate to call Customer Service at 320-235-4422. Our phones are answered 24/7. You can also use the SmartHub app on your smart phone to check your statement.
These calls can also be reported to your local law enforcement agency.
Carol Laumer, president of the WMU Commission, was awarded the 2019 Distinguished Service Award from Minnesota Municipal Utilities Association (MMUA). Laumer is a board member for MMUA and a member of the Policy Makers Council with American Public Power Association (APPA).